Frequently Asked Questions (FAQ)
1. What is Pets Hub Online?
Pets Hub Online is an online store that provides a wide range of pet products with free shipping across Australia.
2. What types of products do you sell?
We sell a variety of pet products including feeding, toys, bedding, grooming supplies, and accessories for pets like dogs, cats.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia.
4. How long does delivery take?
Our standard shipping time is 15 to 20 days. Orders are typically processed and dispatched within 3 to 5 days.
5. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor your shipment.
6. What should I do if my order is delayed?
If your order is delayed, please contact our support team at support@petshubonline.com for assistance and updates on your order status.
7. What is your return policy?
You can return products within 7 days of receiving them, provided they are in original packaging and condition. Please refer to our Return & Refund Policy for more details.
8. How do I return an item?
To return an item, contact us via email at support@petshubonline.com or through our contact page to initiate the return process.
9. Are there any items that cannot be returned?
Yes, certain items such as personalized products, perishable goods, and unsealed hygiene products cannot be returned. Please see our Return & Refund Policy for more details.
10. How will I be refunded for my return?
Refunds will be processed using the same payment method you used for the order, within 14 days of receiving the returned goods.
11. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, we plan to introduce this feature soon.
12. Can I change or cancel my order after placing it?
You can cancel your order within 7 days of receiving the goods. To change or cancel your order, please contact us immediately at support@petshubonline.com.
13. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
14. Do you offer international shipping?
Currently, we only offer shipping within Australia.
15. How can I contact customer support?
You can contact our customer support team via email at support@petshubonline.com or through our contact page.
16. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest offers.
17. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately at support@petshubonline.com with photos of the damaged product for assistance.
18. Can I create an account on Pets Hub Online?
Yes, creating an account allows you to track orders, save shipping information, and access special promotions.
19. How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage.
20. Do you have a physical store?
No, Pets Hub Online operates exclusively as an online store to provide a convenient shopping experience with free shipping across Australia.